ABOUT COMPANY

Question 1: Are you a manufacturer or a trader?

Answer: We are manufacturer, we buy raw material from material supplier and produce the fire suppression equipment and relative accessories, we have large scale of workshop in Xinyu City, Jiangxi Province, China.

Question 2: Are you company a ISO certificated company?

Answer: Yes, we got the ISO9001, ISO14001, ISO18001 system certificate, we have a completely management system.

Question 3: Can you company offer with OEM service?

Answer: We are able to offer OEM and ODM service, if you can provide your own design and tell us your requirement.

Question 4: What is the work time of your company?

Answer: From Monday to Friday, 8:00am to 18:00pm at summer time, and 8:00 am to 17:00 pm at winter time.

ABOUT PRODUCT

Question 5: What kind of product your workshop can produce?

Answer: We can produce many series of fire suppression system: Aerosol based, FM200 based, Carbon Dioxide based, Dry chemical powder based and fire alarm systems, for details please refer to our products range.

Question 6: Can you offer with free samples if we are interest?

Answer: We can provide with samples but it is payable, this is a high-value product and we also have production cost for it, thanks for your understand and support.

Question 7: What kind of certificates and approvals you have?

Answer: At present, we have got CE, RHOS, GL, IP67, Test report for most of our products, and for aerosol product we have a plan to apply UL, FM, KIWA and LPCB.

Question 8: How about the after-sales service after we buy from you the product?

Answer: All of our products sell to you have 2 years warranty time, and if any defect we can replace for free, we also can offer with free maintenance from your local distributor.

Question 9: What is the lead time?

Answer: For sample order or small quantity of order by air and express, it is about a week time; for bulk order with different quantity, about 15 to 30 days.

Question 10: What is the aerosol standard?

Answer: at present there are a few standards for aerosol, there are: UL 2775, NFPA 2010, CEN 15276, ISO 15779-2011, BRL-K23001 and China’s GA 499.1-2010.

Question 11: Are your products dangerous cargo and do you have MSDS.

Answer: Most fire suppression system is made up of chemicals of aerosol, hfc-227ea, novec 1230, carbon doxide, foam and dry chemical, so the product we produce belongs to dangerous cargo, we have Materials Data Sheet for them.

ABOUT QUOTE AND PAYMENT TERMS

Question 12: What payment methods do you accept?

Answer: We accept payment of: Wire Transfer, Letter of Credit, D/A, D/P, western union, Paypal, escrow etc.

Question 13: Do you quote EXW, FOB, CFR, CIF, DDU, DDP price?

Answer: We accept all of them.

ABOUT PACKING

Question 14: What kind of packing your products have?

Answer: We have a international standard packing, 1. wrapped the product with pp bag or poly-foam, and 2. then pack into strong carton box, and 3. for a lot of cargo we put fumigation wooden case to pack the cargo.

Question 15: Can your print our logo on the packing?

Answer: If your order quantity is large, we can print your logo on the packing carton box, we can offer with OEM/ODM service decided by order quantity.

MORE QUESTIONS AT: SALES@CHINAFIRESUPPRESSION.COM